Issue sending emails

Minor incident CareHQ App
2025-06-16 10:40 BST · 1 hour, 33 minutes

Updates

Update

We have identified the cause of the issue. A temporary solution is in place and a permanent solution is being worked on and will be in place Thursday 19th June.

June 16, 2025 · 14:46 BST
Monitoring

Emails are sending as normal now. We are still investigating the cause of the outage. Email appears to have been down for approx. 10 minutes.

June 16, 2025 · 12:13 BST
Monitoring

It appears as if email is now being sent, the cause of the original issue is still under investigation.

June 16, 2025 · 10:44 BST
Issue

We are currently experiencing an issue sending emails through CareHQ. We are working to identify the cause of the issue.

June 16, 2025 · 10:40 BST

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